Frequently Asked Questions
GENERAL
How do i get help?
If you have any questions about something you read here, or need help shopping online with us please contact us via Whatsapp at +62 811 8288060 from Monday to Saturday between 9.00-17.00 or cs@ninamg.com.
ORDER
How do I place an order on ninamghome.com?
Ordering online is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
Do I need an account to place an order?
No, you don't need an account to place an order online, however by creating an account with us you can shop faster, manage and track your order also receive exclusive email offers and previews.
What payment methods does ninamghome.com accept?
We accept payment through bank transfer, credit card, virtual account as well as Go-Pay.
How do I use a promo code?
Promo codes may be entered in your cart. In the below column, click Use Coupon Code and enter the code. Only one promo code may be applied per order. Please note that exclusions vary from promotion to promotion.
How do I know what size I need?
Please refer to individual products for sizing.
Can I include a personalized gift message with my purchase?
Yes, please inform us the details on the comments box during checkout.
Can I add or delete items from my order once I have completed the order?
Unfortunately, you're unable to add or delete items from your order. However you can create a new order or contact our Customer Care and we will assist you.
DELIVERY & RETURNS
Can I return or exchange an item?
We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange within 7 days of receiving the order. All tags must be attached and items must be returned in original packaging. The original receipt is required for all returns and exchanges.
Final Sale Policy: all sale items purchased at an extra 50% off are final sale and cannot be returned or exchanged.
How can I make returns or exchanges without a receipt?
Without an original sales receipt, item qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or greater value.
How to return?
To initiate a return, please contact Customer Care at +62 811 8288060 or cs@ninamg.com for assistance obtaining return authorization.
What delivery options are available?
We offer standard service and express service.
When will I receive my order?
Typical delivery times expected are:
Jakarta - approximately 1-3 business days
Surabaya & Bali - approximately 2-5 business days
All areas outside these locations please allow up to 8-10 business days. Please note these time frames are estimates.
Do you ship internationally?
Unfortunately due to the COVID-19 pandemic, our International delivery partner is experiencing some delays in shipping international orders. We have made the decision to suspend international shipping until delivery times improve.
